Optimise Performance with AWS-Powered Workforce Management
We implement intelligent Workforce Management (WFM) solutions powered by native AWS services, including Amazon Forecast, Scheduling and Capacity Planning, to help you accurately predict demand, optimise staffing, and consistently meet service levels. With AWS-scale intelligence, you can plan with confidence.
Boost Workforce Efficiency and Engagement with Amazon Connect
Precise Forecasting
Use AI-driven models to predict contact volumes, handling times and staffing requirements with high accuracy.
Efficient Scheduling
Generate optimised schedules that balance operational needs, labour costs and employee preferences.
Performance Management
Monitor real-time activity, track KPIs, and connect agent performance directly to business outcomes using data stored in AWS databases.
BYO WFM Platform
Integrate your preferred WFM platform directly with Amazon Connect’s real-time and historical data feeds via AWS APIs for consistent, reliable insights.
We specialise exclusively in AWS and Amazon Connect AI solutions.
Every solution is built using native AWS services, so you keep full ownership, flexibility and control with no lock-in, no proprietary layers. Your organisation retains the IP and can extend and evolve your AI capabilities as needs change.
