Who Are We
At Contacx, we believe great customer experiences shouldn’t be limited to the world’s largest brands. Our purpose is to unlock measurable market uplift in CX by making sector-leading, end-to-end technology accessible, scalable, and truly sustainable for organisations across APAC.
Our Why
We empower organisations to deliver the kind of customer experiences that define market leaders — through technology that’s accessible, scalable and built for long-term success.
Creating Sustainable Value
We engineer solutions that deliver real, lasting impact. Our success is built on our clients’ success — when their customers win, the broader APJ economy wins, and in turn, Contacx grows. We focus on value that endures, not quick wins that fade.
Expertise You Can Trust
We are genuine specialists. Our team is deeply invested in being unassailable experts in contact centre, AI, and customer experience transformation. Clients rely on us because our knowledge is proven, precise, and foundational to their outcomes.
Turning Technology Into Reality
Our value lies in bridging the gap between cutting-edge CX and AI technology and the operational environments that must support them. We don’t just design solutions — we integrate, optimise, and operationalise them so our clients achieve real ROI, not theoretical value or vaporware.
Turning Technology Into Reality
Our value lies in bridging the gap between cutting-edge CX and AI technology and the operational environments that must support them. We don’t just design solutions — we integrate, optimise, and operationalise them so our clients achieve real ROI, not theoretical value or vaporware.
Our Team
The People Behind Contacx
At Contacx, we’re building a team defined by mastery, curiosity, accountability, and genuine respect. We aim high, move fast, and support each other to deliver outstanding outcomes for our clients and their customers. At our core we like to affectionately think of ourselves as a team of contact centre nerds.
Matt Sanders
Co-founder and CEO
Richard Johnson
Co-Founder and CTO
Chris Connell
Chief Delivery Officer
Tim Reynolds
Head of Engineering
Sepehr Hosseini
Head of AI
Meet Some of Our Amazing Team
Sepehr Hosseini
Head of AI
Tim Reynolds
Head of Engineering
Chris Connell
Chief Delivery Officer
Richard Johnson
Co-Founder and CTO
Matt Sanders
Co-founder and CEO
