Elevate your customer experience with AWS Generative AI
Powered by Amazon Connect and AWS Generative AI, our solutions automate customer service, deliver proactive outbound calls, assist agents during live interactions, provide natural voice bots and more! Our aim is to help your teams work smarter and customers get help faster.
Capabilities
Smarter Customer and Agent Experiences, Powered by AWS AI
Amazon Bedrock
Generative AI Applications
Amazon Bedrock provides access to leading foundational models for building custom AI. We use it to create practical, tailored applications that automate everyday tasks like customer FAQs, information capture, driving workflows and supporting customers across any channel.
Nova Sonic
Real-Time Voice Automation
Nova Sonic uses real-time speech-to-speech AI to deliver natural, human-like voice conversations. It replaces rigid IVR menus with intelligent, conversational self-service that helps customers get what they need faster.
Amazon Q & Contact Lens
AI Support for Agents
Amazon Q integrates with your knowledge to provide real-time agent assistance with suggested responses and guidance, while Contact Lens adds live insights, sentiment analysis, automated agent evaluations and quality monitoring. Together, they improve agent performance and help teams deliver more consistent service.
Omni-Channel Integration
Amazon Connect unifies voice, chat, email and digital channels, ensuring all AI capabilities work seamlessly across every interaction. The result is consistent, intelligent customer service no matter where the conversation happens.
Proactive Notifications & Outbound AI Automation
Automate outbound calls, messages and reminders using real-time data triggers. From appointment confirmations to service updates and payment reminders, proactive AI workflows reduce inbound volume and increase customer satisfaction.
We specialise exclusively in AWS and Amazon Connect AI solutions.
Every solution is built using native AWS services, so you keep full ownership, flexibility and control with no lock-in, no proprietary layers. Your organisation retains the IP and can extend and evolve your AI capabilities as needs change.
