Fast-Track Your Contact Centre Transformation on Amazon Connect.
As AWS and Amazon Connect specialists, we deliver rapid, scalable, and cost-effective implementations. We eliminate complexity with a proven methodology, ensuring a seamless migration or deployment onto the most innovative cloud contact centre platform on the planet, getting you to value faster than anyone else.
Implementation approach
How We Implement: The Contacx Delivery Model
We’ve spent seven years delivering Amazon Connect for organisations of all sizes. That experience has shaped a delivery approach that’s fast, efficient and low-risk - giving you a tailored solution ready to go live in 2–3 weeks and a platform built to evolve with your needs.
Process
How Do We Implement?
We’ve spent over 7 years refining our delivery approach for Amazon Connect.
Can be done in as little as 2–3 weeks
- Define
Highly effective business and customer requirements refinement process using contaCX design model.
- Design
Design solution utilising contaCX base architecture with required customisations.
- Build
Rapidly build and deploy tailored solution using contaCX experts and deployment tools.
- Launch
Robust but streamlined UAT process supported by contaCX automated testing tools.
- Support & Extend
Rapidly and cost effectively extend solution as required — with optional contaCX managed service and support hub.
Define
Highly effective business and customer requirements refinement process using contaCX design model.
Design
Design solution utilising contaCX base architecture with required customisations.
Build
Rapidly build and deploy tailored solution using contaCX experts and deployment tools.
Launch
Robust but streamlined UAT process supported by contaCX automated testing tools.
Support & Extend
Rapidly and cost effectively extend solution as required — with optional contaCX managed service and support hub.
Why Us
Why Use Contacx to Setup Amazon Connect?
There are several tactical advantages in choosing to launch Amazon Connect with us.
Optimised Architecture
Optimised architecture & services to maximise performance & minimise spend.
Future Extension
Optimised setup to enable rapid and cost-effective future extensions.
Advanced Reporting
Extensions, services and architecture design to enable advanced reporting.
Advanced Support
Access to advanced training sessions and self-help material for operations and technical teams.
Rapid Integrations
Effective integrations into key internal systems (e.g., SSO, CRM, BI Reporting).
Additional Services
Inclusion of non-standard services inc. region customisation, voicemail.
Advanced Contact Flows
Access to optimal “out-of-the-box” contact flows for most business use-cases.
Managed Service
Advanced monitoring and telemetry for automated monitoring as part of our managed service option.
We’re AWS and Amazon Connect specialists with deep technical expertise across the APJ region.
We deliver solutions built entirely on native AWS services so that you keep the IP, avoid unnecessary third-party tools, and gain the freedom to adopt future AWS innovations at your own pace – driving long-term value and reducing lock-in.
Take the next step toward a modern cloud contact centre.
