Connect Your Ecosystem. Unlock CX Potential with Advanced Integrations.
A great customer experience relies on more than just a contact centre platform – it depends on how well your systems work together. We seamlessly integrate Amazon Connect with your core business tools, including CRMs, payment systems, data platforms and more, using AWS-native services like Lambda, API Gateway and EventBridge.
The result: a unified, intelligent agent and customer experience built on real-time data.
Seamless Data Flow for Smarter, More Personalised Interactions
CRM, Case and Ticket Management Systems
Integrate Amazon Connect with platforms like Salesforce, HubSpot and Zendesk to give agents a complete, real-time view of the customer. AWS Lambda lookups provide instant access to account details, orders, cases, entitlements and more, plus automatic case / ticket creation – improving accuracy and reducing handling time.
Identity & Authentication Integration
Make interactions secure and personalised from the start, with both Agent single-sign on (integrations with your SSO) and customer identify verification (integrations with your OTP and MFA) solutions available.
Custom & Legacy Data Platforms
Connect to homegrown systems, legacy databases and analytics tools to enrich routing, tailor self-service experiences and deliver more personalised customer journeys.
Payment Gateways
Enable secure payment experiences using Amazon Connect’s native capabilities combined with AWS security services. Support pay-by-link, IVR payments and automated billing workflows.
Knowledge Bases
Integrate internal knowledge bases and leverage Generative AI to provide smarter responses, assist agents with real-time guidance, and power intelligent self-service experiences.
We specialise exclusively in AWS and Amazon Connect AI solutions.
Every solution is built using native AWS services, so you keep full ownership, flexibility and control with no lock-in, no proprietary layers. Your organisation retains the IP and can extend and evolve your AI capabilities as needs change.
