Uninterrupted Service. Continuous Optimisation. Total AWS Peace of Mind.
Keep your Amazon Connect and AWS ecosystem performing at its peak with our comprehensive Managed Services and Support. We provide ongoing optimisation, rapid incident response, and 24/7 engineering support from the most technically advanced operators in the APJ region.
Commitment to Outcomes: Continuous Value Realisation Powered by APJ's Best
Ongoing Optimisation
Proactive monitoring and analysis, identifying improvements, tuning performance and optimising configurations to keep your contact centre running smoothly and efficiently.
24/7 Engineering Support
Direct access to our highly skilled, locally based engineers who specialise in Amazon Connect and the broader AWS stack. Our team resolves issues quickly and keeps your operations running without disruption.
Knowledge & Capability Uplift
Regular coaching, training and enablement for your internal teams. Knowledge transfer is a major differentiator for customers who want to retain autonomy.
Feature & Release Management
We handle the ongoing rollout of new Amazon Connect and AWS features to ensure your platform stays current, secure and continuously aligned to best practice without the burden on your internal teams.
We specialise exclusively in AWS and Amazon Connect AI solutions.
Every solution is built using native AWS services, so you keep full ownership, flexibility and control with no lock-in, no proprietary layers. Your organisation retains the IP and can extend and evolve your AI capabilities as needs change.
